TERMS AND CONDITIONS
Exchange and Returns
We hope that you will be delighted with your Black and Blue Fashions purchase. However, we are happy to exchange or refund if you are not entirely satisfied.
Please notify us within 5 days and return goods in original packaging within 14 days to:
Black and Blue Fashions (Australia) Pty Ltd
128 Edwardes Street
Reservoir VIC 3073
Items will be fully refunded or exchanged providing they are unworn and in the same condition as when they arrived and you have taken care to ensure the items are received by us and not damaged in transit. Please note
that any purchase made for posing trunks will not be refunded or exchanged due to health regulations.
If you received a gift from our website, you may return the item for an exchange only
Postage and handling costs are non refundable unless goods have been received faulty. We are not responsible for return postage or packages that do not reach us.
Please make sure you retain proof of postage.
If you have questions or concerns regarding this statement, you should first contact our offices at the address shown on your Contact Us page..
Collection of Information
In order to use the Black and Blue website, we may require information from you in order to provide the best service possible.
All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.
Any information collected by Black and Blue is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.
Use of Collection Information
Any details collected from Black and Blue customers is required in order to provide you with our products and/or services, and a high level of customer service.
Correspondence is recorded in order to provide service references, and to assist in our staff development.
Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
If you have any questions about security on our Website, you can use our Contact Us form
Access to Collected Information
If your personally identifiable information changes, or if you no longer require our service, you may correct, update, delete or deactivate it by submitting details through our Contact Us page.
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Black and Blue uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. If you elect to, we can also use this information to send you some promotional emails and special offers. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by submitting details through our Contact Us page.
Black and Blue may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.
These third parties are prohibited from using your personally identifiable information for any other purpose.
Black and Blue does not share any information with third parties for any unknown or unrelated uses.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
Links on the Black and Blue site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.blackandblue.com.au
Black and Blue Security Policy
Black and Blue uses the SecurePay Payment Gateway for its online credit card transactions.
SecurePay processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet.
All online credit card transactions performed on this site using the SecurePay Gateway are secured payments.
Payments are fully automated with an immediate response.
- Your complete credit card number cannot be viewed by Black and Blue or any outside party.
- All transactions are performed under 128 Bit SSL Certificate.
- All transaction data is encrypted for storage within SecurePay’s bank-grade data centre, further protecting your credit card data.
- SecurePay is an authorised third party processor for all the major Australian banks.
- SecurePay at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Black and Blue.
For more information about SecurePay and online credit card payments, please visit www.SecurePay.com.au
While all effort has been made to ensure that content is correct and current, Black and Blue make no assurance to the accuracy or completeness of any information in this site at any time.